San Francisco

Can "Human-Centered Design" Reinvent Government Services?

Lunchtime Forum

Image courtesy of Flickr user cta web

Government services too often fail to put customers first, but a revolutionary movement is changing that, and recent legislation has created an opportunity for the government to reinvent workforce training at the state and local level. Join us to hear how a pioneer in the human-centered design movement is leading a redesign in how we deliver workforce development throughout the country.

Virginia Hamilton / Employment and Training Administration, Department of Labor


free for SPUR members
$10 for non-members


Pre-registration is not required for this event. 

Refund Policy

Sponsorship payments: Will not be refunded, as sponsorship benefits take effect immediately and are on-going through the date of the event.

Auxiliary Services

If, in order to participate in a SPUR event, you need auxiliary aids or services for a disability (e.g., qualified interpreter, qualified reader, written materials, taped texts) please submit your request five business days before the event to [email protected] or 415-781-8726 x132. SPUR will work with you in identifying effective auxiliary aids or services that it can provide. If you need to cancel your request, please notify SPUR at least two business days before the event.