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San Francisco

POSTPONED: Customer-Centered Transit

6:00 p.m. | Tuesday, March 10, 2020

Given the changing public health guidance in the Bay Area, which includes recommendations from both Santa Clara and San Francisco Counties, SPUR is suspending its in-person public programming events. During this time, public programs will be postponed, canceled or converted into a webinar on an event-by-event basis. To ensure that you’re able to have the experience as originally intended, we’ve chosen to postpone this event and are working to find a new date. To receive updates, please register below or check back here soon.

The goal of public transit is to move people in, around and between cities, but when transit agencies are regularly faced with increased competition, staffing issues, revenue shortfalls and more, it's easy to lose focus on this simple purpose. TransLink, the transit agency for the Vancouver metro area, recently released its Customer Experience Action Plan, which seeks to refocus public transit to put people at the center. Come learn more about their work, as well as local efforts to put the customer at the center of transit. Generously co-sponsored by TransitCenter

+ Steve Vanagas / TransLink
+ Melissa Mizell / Gensler

Admission

Free for SPUR members
$10 for non-members

Pre-registration is required >>

When registering, please use the same email address that you use to receive SPUR emails.

Refund Policy

Individual ticket purchases: If you request a refund between 2 and 10 business days prior to the event, SPUR can issue a 25 percent refund. Requests for refunds received less than 2 days prior to an event cannot be accommodated.

Sponsorship payments: Will not be refunded, as sponsorship benefits take effect immediately and are on-going through the date of the event.

Auxiliary Services

If, in order to participate in a SPUR event, you need auxiliary aids or services for a disability (e.g., qualified interpreter, qualified reader, written materials, taped texts) please submit your request five business days before the event to publicprograms@spur.org or 415-781-8726 x132. SPUR will work with you in identifying effective auxiliary aids or services that it can provide. If you need to cancel your request, please notify SPUR at least two business days before the event.