Understanding Rider Experiences With Journey Maps
6:00 p.m. | Thursday, October 25, 2018
Photo by Flickr User Kate Davis.
Journey maps are a crucial step toward understanding how people perceive your service or process. Come learn the how, when and why of making a journey map of services and systems as we explore how users experience a service and discover how good questions draw out good data before we transform that information into a map. We’ll then discuss how we can use these maps to make the journey smoother for everyone.
+ Amanda Damewood / HCD Coach