Photo by Flickr User Kate Davis.
Journey maps are a crucial step toward understanding how people perceive your service or process. Come learn the how, when and why of making a journey map of services and systems as we explore how users experience a service and discover how good questions draw out good data before we transform that information into a map. We’ll then discuss how we can use these maps to make the journey smoother for everyone.
+ Amanda Damewood / HCD Coach
Sponsorship payments: Will not be refunded, as sponsorship benefits take effect immediately and are on-going through the date of the event.