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San Francisco

Understanding Rider Experiences With Journey Maps

Photo by Flickr User Kate Davis.

Journey maps are a crucial step toward understanding how people perceive your service or process. Come learn the how, when and why of making a journey map of services and systems as we explore how users experience a service and discover how good questions draw out good data before we transform that information into a map. We’ll then discuss how we can use these maps to make the journey smoother for everyone.

+ Amanda Damewood / HCD Coach

Location

SPUR Urban Center
654 Mission Street
San Francisco, CA 94105-4015
Email
publicprograms@spur.org
Phone
415.781.8726

Admission

free for SPUR members
$10 for non-members

Damewood Presentation.pdf

Refund Policy

Sponsorship payments: Will not be refunded, as sponsorship benefits take effect immediately and are on-going through the date of the event.

Auxiliary Services

If, in order to participate in a SPUR event, you need auxiliary aids or services for a disability (e.g., qualified interpreter, qualified reader, written materials, taped texts) please submit your request five business days before the event to publicprograms@spur.org or 415-781-8726 x132. SPUR will work with you in identifying effective auxiliary aids or services that it can provide. If you need to cancel your request, please notify SPUR at least two business days before the event.