San Francisco
Membership Manager

Reports to: Director of Individual Giving
Status: Full-time, exempt
Salary: Depending upon experience

About SPUR

Through research, education and advocacy, SPUR promotes good planning and good government in the San Francisco Bay Area. We bring people together from across the political spectrum to develop solutions to the big problems cities face. With offices in San Francisco, San Jose and Oakland, we are recognized as a leading civic planning organization and respected for our independent and holistic approach to urban issues.

Overview

The Membership Manager is responsible for all aspects of SPUR’s sustaining individual membership program while implementing campaigns for acquiring new sustaining members in collaboration with the Director of Individual Giving. The Membership Manager is also responsible for maximizing the retention of sustaining membership revenue through the highest levels of stewardship and engagement. The Membership Manager will be based out of the San Francisco office, but will be expected to support and grow SPUR’s membership throughout the region. 

Key Focus Areas

  • Membership Management - 80%
  • Database integrity - 15%
  • Coordination with Public Engagement Team

Essential Functions

  • Develop, oversee and coordinate all aspects of SPUR’s sustaining membership program including renewal, acquisition, communications, and engagement efforts 
  • Develops and directs strategies, policies and procedures driving integrated mail, on-line and telephone campaigns to acquire, upgrade, and renew members and donors 
  • Maintains schedule of solicitations and cultivations, including timely delivery of strategy, creative, and data files
  • Forecasts sustaining membership revenue and tracks monthly revenue expectations against actuals. Responsible for meeting or exceeding annual revenue goal of $366,500 
  • Utilizes prospect research tools to identify potential donors to increase their giving 
  • Tracks, measures, analyses and reports on individual membership appeals, communications and engagement efforts
  • Collaborates with the Public Engagement Team to bridge their work with the development team, with a focus on Young Urbanists
  • Works closely with the database analyst to track and monitor the program’s performance on a monthly and quarterly basis and develops reports to demonstrate fundraising progress, donor trends, and areas for growth
  • Engage sustaining members promptly and professionally with excellent care and follow up
  • Maintain membership collateral supplies and manage schedule of production
  • Track, analyze and report on all expenses related to the sustaining membership activity
  • Other duties as assigned 

Required Knowledge, Skills and Abilities

  • Self-directing initiative. Independent discretion and judgment.
  • Strong time-management skills 
  • Extremely organized, able to multitask and work under pressure with enthusiasm and humor
  • Communicates clearly, fluently and compellingly in both verbally and in writing
  • Listens actively and responds to colleagues in a timely manner
  • Makes effective use of email and meeting time
  • Respects differences in others and is open to differences of opinion and views
  • Fosters open communication and is willing to engage in respectful debate on important issues
  • Works cooperatively and effectively as a member of a team
  • Solicits input from and shares information with colleagues to improve work
  • Shares and gives credit
  • Understands the needs and priorities of the organization, and uses organizational resources responsibly
  • Accessible and approachable; reaches out to provide assistance to colleagues.
  • Builds trust and is tactful
  • Maintains constructive working relationships with colleagues, board members, stakeholders, donors and others 
  • Treats all colleagues at all levels with respect
  • Knows whether and when to seek input from others 
  • Finds innovative and appropriate solutions to problems 
  • Proactively improves systems and processes; overcomes internal obstacles to solving problems    

Desired Knowledge, Skills and Abilities

  • One to two years working in a membership driven organization 
  • Passion for urban affairs and public policy
  • Adept at policy development and negotiations within a political environment
  • Willingness to ask people for money
  • Committed to equity and inclusion 

Salary and Benefits

Salary is to be determined, depending upon experience. This is a full-time, exempt position. SPUR offers a complete benefits package of health insurance, dental insurance, vision care, basic life insurance, pre-tax commuter benefits, employee assistance program (EAP) and retirement plan with twenty-five contribution matching.

Contact

Applicants should email a cover letter and resume to work-membership-mgr@spur.org


The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so assigned. SPUR is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, age, religion, gender, sexual orientation or political orientation.
 
 
 
 
 
 

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