2016 Good Government Awards: How Diana Hammons Made Muni Free for Youth and Seniors

 

The 2016 Good Government Awards, held on March 21, recognized outstanding performances by managers working for the City and County of San Francisco.

Diana Hammons serves as the senior manager in charge of revenue collection and sales for the SFMTA. With 18 years in city government — across legislative, public relations and operations fields — Hammons now oversees 126 employees, a $28 million budget and processing of approximately $140 million in revenue each year. Hammons manages three sections that collectively process all parking and transit citations and parking permits, manage all citation protests and a Customer Service Center at 11 South Van Ness, and oversee the collection and processing of cash transit revenue and fare media distribution. Hammons led her team to implement the Free Muni for Youth program within six weeks of its passage by the Board of Supervisors. The Free Muni program — which was expanded to include seniors and people with disabilities — along with the adult Lifeline Pass program, serves approximately 100,000 low-income San Francisco residents. During her tenure, Hammons has steadily worked to make small incremental changes that, when added together, have resulted in significant improvements in SFMTA’s service delivery to the public.​

 

 

 

Learn about our other 2016 winners:

How Jane Gong Helps Small Businesses Succeed

How Robert Smuts Transformed SF's Emergency Communication

How Greg Kato Raised $500 Million in Business Tax Revenue

How the RAD Team Helps Create Housing for Vulnerable Populations