Good Government Awards: How SF’s Tax Automation Team Took the City Paperless

March 22, 2012

SPUR's 32nd annual Good Government Awards, held March 19, honored City of San Francisco employees who have performed exceptionally, becoming models for other agencies and cities around the country.

 

The Municipal Tax Automation Team — Darrell Ascano, Tajel Shah and Rebecca Villareal-Mayer — was honored for its outstanding teamwork and achievement in upgrading the technology used to collect and process the majority of the city’s General Fund revenue. By choosing an aggressive, non-incremental approach — upgrading the entire system over eight months — the team executed a complex project that has changed the way tax information is collected and funds are received. This has resulted in increased taxpayer compliance and expense savings.

 

Watch our video on the tax team’s work: